1. General provisions
1.1 The present General Terms and Conditions (hereinafter referred to as "GTC") contain the rules for the use of e-commerce services provided through the website www.ejoltar.hu operated by Kilián Ágost sole trader (hereinafter referred to as "the Service Provider") and the rights and obligations of customers using these services.
1.2 These GTC contain the rights and obligations of the natural person, legal entity or unincorporated customer (hereinafter referred to as the "Customer" or "Client") using the e-commerce services provided by the Service Provider and the Service Provider through the website www.ejoltar.hu (hereinafter referred to collectively as the "Parties"). The GTC shall cover all legal transactions and services provided by the Service Provider to the Customer via the website www.ejoltar.hu.
1.3 A natural person Customer acting outside the scope of his profession, self-employment or business activity shall be considered a consumer pursuant to the provisions of Act V of 2013 on the Civil Code ("Civil Code") (hereinafter referred to as "Consumer").
1.4 These GTC apply to all e-commerce services provided in Hungary through the e-store on the website www.ejoltar.hu.
1.5 In addition to the provisions contained in these GTC, the rights and obligations of the Service Provider and the Customer and the legal relationship between the Parties shall be governed primarily by the provisions of Act V of 2013 on the Civil Code ("Civil Code") and the provisions of Act CVIII of 2001 on certain issues of electronic commerce services and information society services ("Act on the Provision of Electronic Commerce Services").
1.6 These GTC are subject to the contractual terms and conditions that the Service Provider has unilaterally determined in advance for the purpose of concluding several contracts, without the involvement of the Customers, and which have not been individually negotiated by the parties, but the Service Provider has drawn the Customers' attention to the availability of the GTC in advance and has made it possible to familiarise themselves with the GTC on the Service Provider's website prior to sending the order. The present GTC shall apply to all contracts concluded by the Service Provider and to the legal relations between the parties, even in the absence of a specific and express provision to the contrary. By accepting these GTC when placing an order on the website, the Customer acknowledges that he has read these GTC and that he is bound by its contents.
Creation of a contract
2. Ordering procedure
2.1 Purchases on the website www.ejoltar.hu can be made by placing an order electronically, in accordance with the terms and conditions set out in these GTC. The order of goods sold on the www.ejoltar.hu website requires the express acceptance of the provisions of these GTC, the Privacy Policy and the Additional Terms of Use.
2.2 Registration can be initiated by clicking on the "registration" link on the website www.ejoltar.hu. Registration is subject to the Customer's acceptance of these GTC, the Privacy Policy and the Additional Terms of Use. By registering, the Customer declares that he has read and expressly accepted the terms and conditions of these GTC. The Customer is obliged to complete the registration form in full, accordingly, the name, e-mail address and password must be provided, and in the case of an order, the delivery and billing data must also be provided to the Service Provider.
After registration and acceptance of the GTC, the Privacy Policy and the additional terms of use, the order can be placed.
2.3 The Service Provider shall not be liable in any way whatsoever for any damage caused by the Customer's incorrect or inaccurate provision of data deemed relevant by the Service Provider during registration or ordering, or by the Customer's error in providing such data. In the event that the Customer discovers that he has provided incorrect or inaccurate information during registration, he may change it by clicking on the "edit profile" icon in the "My Account".
You can change the data concerning your order via our central e-mail address (ejoltar@gmail.com).
2.4 In the event that the Customer's registration data or the data provided during the order are unintelligible or their authenticity is disputed, the Service Provider is entitled to refuse the order by sending a message to the e-mail address provided by the Customer. In such a case, the registration or order shall be considered invalid.
2.5 The description and characteristics of the goods sold by the Service Provider on the website www.ejoltar.hu can be found by clicking on the goods. The Service Provider expressly draws the attention of the Customer to the fact that the images of the goods published on the website www.ejoltar.hu are for information purposes only, the actual appearance of the goods may differ in reality from the images of the goods published on the website www.ejoltar.hu.
2.6 The purchase price shall in all cases be the amount indicated next to the selected goods, including value added tax and expressed in Hungarian forints. The purchase price of the goods does not include the cost of delivery; delivery costs are a separate charge. Information on delivery costs is given in point 3.4 of these GTC. Prices are inclusive of VAT. The rate of VAT is the rate laid down in the current VAT Act in force at the time of confirmation of the order by the Supplier.
The Service Provider reserves the right to change the prices of the products that can be ordered from the Website, with the modification taking effect at the same time as the order is placed on the Website.
If the Service Provider, despite all due care and diligence, displays an incorrect price on the online shop, in particular a price of "0" Ft or "1" Ft which is obviously incorrect, e.g. significantly different from the generally accepted or estimated price of the product, or which may be due to a system error, the Service Provider is not obliged to sell the product at the incorrect price, but may offer to deliver the product at the correct price, in the knowledge of which the Customer may unilaterally withdraw from the purchase within 14 days of the correct price being communicated.
2.7 The actual ordering of certain goods on the www.ejoltar.hu website is as follows:
The Customer can add the goods he wishes to order to his Shopping Cart by clicking on the "Add to Cart" button on the page with the detailed information about the goods that appears after clicking on the respective goods. The contents of the Shopping Basket can be viewed and modified by clicking on the Shopping Basket icon in the top right-hand corner of the Website, where the desired quantity of each good can be specified; the Customer can also find out about the delivery methods and their costs and choose the delivery method that suits him/her. If the Buyer does not wish to purchase a good placed in the Shopping Basket, it can be deleted from the Shopping Basket by clicking on the "remove" icon. If the Customer has finalised the contents of the Shopping Basket, he can proceed by clicking on the "Proceed to order" button, where he must enter his billing and delivery details (name, billing and delivery address and, if applicable, telephone number in the "Comments" field). The payment method is then selected. If the Customer has selected the payment method and made any comments, he can finalise the order by clicking on the "Finalise order" button. In the next step, the Customer is taken to an overview page where the order is completed by clicking on the "Submit Order" button. If you have selected instant card payment as the payment method, the page will redirect you to the payment provider's interface where the payment is made by credit card. After a successful (or unsuccessful) payment, you will be redirected back to www.ejoltar.hu where the order will be completed by clicking on the "Submit Order" button. The Customer, irrespective of his registration, declares his acceptance of these General Terms and Conditions by ticking the appropriate box on the "Order Overview" page, which is a prerequisite for the order to be recorded and sent.
The order is dispatched by clicking on the "Submit Order" button, which will result in a payment obligation for the Customer. The Customer's order shall be deemed to be a contractual offer.
2.8 The electronic system operated by the Service Provider shall generate an automatic response message upon receipt of the order, which shall not be deemed to be a confirmation of the order. The Service Provider shall inform the Customer of the processing of the order and its recording within 48 hours of receipt of the order by means of a separate confirmation e-mail.
If the confirmation e-mail is not received by the Customer within 10 working days of receipt of the order, the Customer's obligation to make an offer or any other obligation shall automatically terminate without any further conditions or legal declaration.
2.9 Orders shall be processed and delivered on weekdays. Any urgent information that may arise will be discussed by the Supplier with the Customer by telephone, provided that the Customer has indicated his telephone contact details in the "Comments" box and has thus made them available to the Supplier. In the event that it is not possible to coordinate the order by telephone, the time for the execution of the order may be extended.
2.10 The confirmation e-mail shall contain the data provided by the Customer during the purchase (e.g. billing and delivery information), the order ID, the date of the order, the list of items belonging to the ordered goods or services, the quantity, the price of the goods or services, the delivery cost and the final amount payable. The order and its confirmation shall be deemed to have been received by the Supplier or the Customer when it is made available to them.
2.11 In the event that the Service Provider accepts the Customer's offer to purchase the goods in the e-mail set out in the previous paragraph, the contract between the Parties shall be concluded subject to the terms and conditions set out in these GTC, the Privacy Policy and the additional terms and conditions of use set out on the Website and the confirmation e-mail.
2.12 The contract concluded by confirming the order by e-mail shall be deemed to be a written contract concluded electronically and shall be governed by Hungarian law, primarily by Act V of 2013 on the Civil Code ("Civil Code") and the provisions of the Elkertv. The contract shall be concluded in Hungarian. If the Customer is a natural person acting outside the scope of his profession, self-employment or business activity (hereinafter referred to as "Consumer"), the contract shall also be governed by the provisions of Government Decree 45/2014 (26.II.26.) on the detailed rules of contracts between consumers and businesses, in which case the Service Provider shall take into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on Consumer Rights.
The contract concluded between the Parties with the purchase of the product in Hungarian shall be deemed a written contract, the Service Provider shall register it and, after its conclusion, shall keep it for the period specified in the applicable legislation.
The legal relationship between the Service Provider and the Customer shall be governed by Hungarian law. In legal relations between the Service Provider and the Client, the place of performance shall be deemed to be Hungary, irrespective of the country in which the Client has its domicile, registered office, branch or place of business.
2.13 The Service Provider excludes its liability in the event that the contract between the Parties is not concluded because the Customer has entered an incorrect e-mail address during registration or is unable to receive e-mails due to the storage space of his account being full.
3. Delivery and payment terms
3.1 The Buyer may, at his option, request personal delivery of the goods ordered at a time and place agreed in advance, or he may choose to have the goods delivered to his home.
3.2 The personal collection of the ordered goods at a time and place agreed in advance is free of charge. The Service Provider draws the Customer's attention to the fact that if the Customer chooses to receive the goods in person, the purchase price can be paid in advance (before the goods are received) by transferring the amount to the Customer's bank account number 11709019-21452615 held at OTP Bank, or in cash upon receipt of the goods, or the purchase price can be paid by immediate payment by credit card through the BARION system. The total amount of the products sent by home delivery must be paid in full by online credit card payment via the website.
Online credit card payments are made through the Barion system. Credit card details are not passed on to the merchant. The service provider Barion Payment Zrt. is an institution supervised by the National Bank of Hungary, licence number H-EN-I-1064/2013.
3.3 The Service Provider shall deliver the ordered goods to the delivery address indicated by the Customer by using the forwarding company Magyar Posta Zrt.
3.4 The amount of the delivery fee shall be determined according to the weight of the ordered goods in accordance with the current tariff of the Hungarian Postal Service (https://www.posta.hu/dijszabasok).
The delivery is free of charge for purchases exceeding 100.000Ft.
3.5 In the case of home delivery of the ordered goods, the delivery fee, including parcel delivery charges and freight charges, shall be borne by the Customer, the delivery fee is indicated when selecting the delivery method and is also indicated on the order summary screen, on the invoice and in the order confirmation e-mail. The Service Provider reserves the right to change the delivery charge, with the change taking effect at the same time as the change is published on the website www.ejoltar.hu. The change does not affect the delivery charge for goods already ordered.
If several orders are received from the same Customer on the same day, they will be taken into account separately for the delivery charge. The Supplier draws the Buyer's attention to the fact that no subsequent aggregation of orders placed separately may be requested; however, the Supplier reserves the right to aggregate several ordered items into one delivery.
3.6 The Customer can find out the expected time of delivery by entering the consignment ID on the tracking page (https://posta.hu/ugyfelszolgalat/nyomkovetes) on the website of Magyar Posta Zrt.
3.7 If the delivery is unsuccessful, the postman will leave a notice at the address, whereby the parcel can be collected in person at the post office indicated on the notice by the time also indicated thereon. If Magyar Posta Zrt. is unable to deliver the parcel due to the customer's fault and the parcel is returned to the place of dispatch due to unsuccessful delivery, the recipient shall bear the costs of repeated dispatch and storage.
3.8 For goods in stock, the delivery time is generally 2-3 working days, in other cases approximately 7-10 working days. If the expected delivery time exceeds 10 working days, the Service Provider will inform the Buyer by telephone or e-mail immediately after processing the order.
3.9 The Service Provider draws the Customer's attention to the fact that, if he has chosen to have the goods delivered by post, he must ensure that the packaging is intact when he receives the goods. In the event that the Buyer considers the packaging to be damaged, check the integrity of the goods after opening the package. If the ordered goods are damaged, the Customer must request the Magyar Post Zrt. to record the damage in a report. In the event of failure to record the report for reasons attributable to the Customer, the Service Provider shall be fully liable for any resulting damage.
3.10 The Service Provider shall issue the invoice to the Customer after the order has been confirmed or before the delivery has started, the value of which shall include the services mediated for the ordered home delivery. The invoice shall be issued at the same time as the delivery of the goods.
3.11 In the event of non-payment of the purchase price or delivery charges in full and on time, the Service Provider shall be entitled to cancel the Customer's order or withdraw from the contract and to claim any damages from the Customer.
The Supplier shall inform the Customer by e-mail of the exercise of any of its rights under this paragraph.
3.12 The Service Provider shall be entitled to request a 30% advance payment from the Customer by bank transfer or in cash for orders exceeding a gross amount of HUF 70,000. The Service Provider shall issue an invoice for the payment of the advance. In the event that the Customer refuses to pay the advance, the Service Provider shall be entitled to cancel the Customer's order. The Service Provider shall inform the Customer of the cancellation of the order by e-mail.
3.13 In case of a system error on the www.ejoltar.hu website or if the goods are displayed at an incorrect price for any other reason, the Service Provider shall inform the Buyer of the actual purchase price of the goods immediately after the error is detected, with the proviso that the Buyer may confirm the order by e-mail or withdraw from the contract in the knowledge of the actual purchase price.
4. Right of withdrawal
4.1 After taking delivery of the product, the Customer is obliged to check the content, condition, quality and quantity of the product and to notify the Service Provider immediately if something is missing or if he notices any discrepancies. After the confirmation e-mail from the Service Provider, the order cannot be cancelled electronically. The non-consuming Customer may exercise his right of withdrawal from the contract concluded only with the consent of the Supplier until the date on which the Supplier delivers the ordered goods for delivery. The non-consuming Customer shall send his notice of withdrawal to the Supplier's e-mail address ejoltar@gmail.com. If the Supplier approves the withdrawal of the non-consuming Customer by e-mail, the order shall be cancelled and the non-consuming Customer shall not be obliged to pay.
4.2 In accordance with the provisions of Government Decree No. 45/2014 (II.26) on the detailed rules of contracts between consumers and businesses, the Consumer shall have the right of withdrawal in respect of distance contracts as follows.
4.3 The Consumer has the right to withdraw from the contract without giving any reason within fourteen (14) days of the date of receipt of the goods by the Consumer or a third party other than the carrier, in the case of a contract for the sale of goods, or the last delivered goods in the case of the supply of several goods, or the last delivered batch or piece in the case of goods consisting of several batches or pieces.
The Consumer may also exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the goods.
4.4 The Consumer shall send his clear and unambiguous withdrawal notice to the e-mail address ejoltar@gmail.com, using his clear and unambiguous withdrawal notice or the model withdrawal notice as provided for in the applicable governmental regulation, as set out in the last paragraph of this clause of these GTC, and shall send it to the Supplier by post. The model withdrawal form set out in this paragraph shall also be enclosed with the packaging of the goods sent by the Supplier to the Consumer. The Supplier shall confirm the withdrawal by e-mail.
Model declaration of withdrawal/cancellation:
(to be filled in and returned only in case of withdrawal/cancellation of the contract)
Addressee: *
I/We, the undersigned, declare that I/we exercise my/our right of withdrawal/cancellation in respect of the contract for the purchase of the following product(s) or the provision of the following service(s): *
Date of conclusion of contract / date of receipt: *
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s): (only in case of paper declaration)
Done at
4.5 The Consumer shall return the goods immediately, but no later than fourteen days from the date of the notice of withdrawal, or hand them over to the Service Provider or to a person authorised by the Service Provider to receive the goods, unless the Service Provider has agreed in advance to return the goods himself. The Consumer shall bear only the direct cost of returning the goods, even if they cannot be returned by post.
4.6 The Service Provider shall reimburse the total amount paid by the Consumer as consideration, including the costs incurred in connection with the performance, by bank transfer to the bank account number provided by the Consumer without delay, but no later than fourteen days after the date of becoming aware of the withdrawal.
If the Customer withdraws from the contract, the Service Provider shall reimburse all the consideration paid by the Consumer, including the transport costs (excluding any additional costs incurred because the Consumer has chosen a transport method other than the cheapest usual transport method offered by the Service Provider), without delay and at the latest within 14 days of receipt of the Customer's notice of withdrawal. In making the refund, the Supplier shall use the same method of payment as that used for the original transaction, unless the Consumer expressly agrees to use a different method of payment; no additional costs shall be borne by the Consumer as a result of using this method of refund. The Supplier may withhold the refund until the product has been returned or the Consumer has provided proof that he has returned it (whichever is the earlier). The Consumer must return or hand over the product to the Supplier without undue delay, but no later than 14 days from the date of notification of his withdrawal.
The product sent by home delivery can be returned to the address: Paál László u. 14/4, 8200 Veszprém, Hungary.
The deadline is deemed to have been met if you send the product before the 14-day deadline. The direct cost of returning the product is borne by the Consumer. The Consumer shall only be liable for the depreciation of the product if it is due to use beyond the use necessary to establish the nature and characteristics of the product.
4.7 In the event that the Customer, being the Consumer, withdraws from the contract for the purchase of the Product within 14 days by unilateral declaration, the Consumer shall be liable only for the depreciation resulting from use beyond the use necessary to establish the nature, characteristics and functioning of the Product.
The amount proportional to this depreciation shall be deducted by the Service Provider from the purchase price of the product to which the right of withdrawal applies, i.e. it shall be deducted from the purchase price to be refunded. The amount of the depreciation shall be determined on the basis of the nature and value (purchase price) of the product affected by the withdrawal and the amount of depreciation resulting from the use of the product as described above. The cost of returning (returning) the product to the Service Provider shall be borne by the Consumer, unless the Service Provider has expressly agreed to bear such costs. The Service Provider draws the Consumer's attention to the fact that the costs of returning the product shall be borne by the Consumer even if the Consumer exercises his right of withdrawal at the time of delivery or collection of the product. At the request of the Consumer, the Service Provider shall assist the Consumer as far as possible in arranging the return of the goods, on the understanding that the cost of returning the goods shall be borne by the Consumer, and the Service Provider shall not assume the cost of returning the goods from the Consumer. The Consumer may notify the Service Provider of his request for assistance by e-mail or by telephone.
The Service Provider is not able to accept the parcel returned by the Consumer by cash on delivery. Apart from the direct cost of returning the product, the Consumer shall not be charged any other costs in connection with the withdrawal.
4.8 The Consumer may not exercise the right under Article 20 of Government Decree 45/2014 (II.26) on the detailed rules of contracts between consumers and businesses in the cases specified in Article 29 of the Government Decree.
5. Product warranty
5.1 The Buyer shall notify us of any defect immediately upon discovery, but not later than two months after discovery of the defect. In the case of a Consumer, a defect notified within two months shall be deemed to have been notified without delay.
5.2 In the case of a contract concluded with a consumer, it shall be presumed, until the contrary is proved, that the lack of conformity discovered by the consumer within six months of performance was already present at the time of performance, unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.
6. Data protection
The Service Provider informs the Customer that the data provided during the registration and ordering process are processed and stored for the purpose of fulfilling the contract, invoicing the resulting fees and costs, and asserting claims in connection therewith, as well as for the purpose of possible subsequent proof, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act CXII of 2011 on the right of informational self-determination and freedom of information, Act C of 2000 on accounting, and in accordance with the provisions of the Data Protection Notice published on www.ejoltar.hu.
The Service Provider undertakes to comply with the Privacy Policy published on the ejoltar.hu website and the data protection legislation in force at the time in the course of the legal transactions covered by these General Terms and Conditions and to use them exclusively for the purposes specified in the Privacy Policy on the website.
7. Other
7.1 Complaints handling
The Buyer may make any complaints that may arise during the purchase using one of the contact details provided in section 3.3.
The Service Provider's complaint handling is always free of charge.
a) Oral complaints
The Service Provider shall investigate the Customer's oral complaint without delay and, if possible, remedy it immediately. If the Customer does not agree with the complaint handling or if it is not possible to remedy the complaint immediately, the Service Provider shall record the Customer's complaint in a protocol and shall agree and approve its content with the Customer. The Service Provider shall provide a copy of the record to the Customer. Upon receipt of the complaint, the Service Provider shall examine the complaint and shall send a reasoned reply to the Customer within 30 days of its submission.
b) Written complaint
In the case of a written complaint, the Service Provider will investigate the complaint upon receipt and will send the Customer a written reply on the outcome of the investigation within 30 days of the notification of the complaint. Upon request, the Service Provider shall notify the Customer of the outcome of the investigation by electronic means. The Service Provider shall investigate, reject or remedy the complaint in accordance with the applicable legal provisions. In its reply, the Service Provider shall state the outcome of the full investigation of the complaint, the measures taken to remedy the complaint and, in the event of rejection, the reasons for the rejection. The service provider shall provide clear and comprehensible reasons for its information.
The Service Provider shall endeavour to provide a substantive reply to all the Customer's objections in its reply. The Service Provider shall store written complaints, including the record of the complaint made in person, and the replies to them for a period of time specified by law. After the expiry of the retention period, the Service Provider shall scrap the data carriers (documents).
c) Legal remedies
If the Customer's complaint is rejected in whole or in part, or if the time limit set above for the investigation of the complaint has expired without result, the Customer may appeal to the following authorities and bodies
Budapest Metropolitan Government Office V. District Office Consumer Protection Department Address. Phone number: +36 1 450 2598
The Customer may apply to the conciliation body of his/her place of residence or stay for a simple, quick and out-of-court settlement of the consumer dispute.
In the absence of the Customer's domicile or residence in the country, the conciliation body of the Service Provider's registered office shall have jurisdiction. At the Customer's request, the request may be submitted to the conciliation body indicated in the Customer's request instead of the conciliation body competent as described above. The Service Provider shall have a duty of cooperation in the conciliation procedure.
The contact details of the conciliation body of the Service Provider's seat are: the conciliation body of the Veszprém County Chamber of Commerce and Industry (8200 Veszprém, Radnóti tér 1.) http://bekeltet.hu/ Tel.: +36-88-814-121 (during office hours), +36-88-814-111 (VKIK Secretariat) | Fax: +36-88-412-150
Email: info@bekeltetesveszprem.hu | Web: www.bekeltetesveszprem.hu, www.veszpremikamara.hu
For an impartial, efficient and out-of-court settlement of online consumer disputes, the Consumer has the right to lodge a complaint via the link https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HU hosted by the European Union.
If the dispute cannot be settled by one of the above means or by other negotiated means, the Customer may take the matter to court.
7.2 The level of security of the Webshop operated by the Service Provider is adequate, its use does not pose any risk, however, we recommend that you take the following precautions: use virus and spyware protection software with an up-to-date database, install security updates of the operating system. Purchasing from the Website implies the Customer's knowledge of the technical and technological limitations of the Internet and acceptance of the potential for error inherent in the technology.
7.3 The Customer consents to the storage of Cookies on his/her computer. Cookies are small files that enable the Service Provider and advertisers on the Website to recognize the Customer's browser when using the Service and to make parts of the Service available for use in the event of subsequent use. Where the Service Provider's obligations under the Contract can be performed without the Customer's computer storing cookies, the Customer may withdraw its consent under this clause at any time.
Service Provider:
Name: Kilián Ágost EV
Address: 8200 Veszprém, Paál László utca 14/4, Hungary
E-mail address: ejoltar@gmail.com
Phone number: 06/30/799-9102
Tax number: 66911289-1-39
Website: www.vvortex.hu
Data of the storage provider:
Company name: Inclust Systems Kft
Address: 1054, Budapest, Honvéd utca 8., 1/2., Hungary
Website: inclust.com
E-mail address: support@inclust.com
Company registration number: 01-09-906246
Tax number: 14492327-2-41
7.4 The Service Provider does not have a code of conduct pursuant to Act XLVII of 2008 on the Prohibition of Unfair Commercial Practices against Consumers.
The provisions of these GTC shall apply to orders or individual contracts placed after 1 December 2021.
